Important Updates: Covid-19
Meet the Team
A Team You Can Count On
It is comforting to know that you are never alone when needing assistance. Whaler’s Cove has 24-hour dedicated staff coverage to serve all our residents’ needs.
Whether it is an unusual medication schedule or there is a health emergency in the middle of the night, our staff is trained to handle anything and everything.
Laura Sousa, Executive Director Laura Sousa,
Executive Director
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Ensures continuity and consistency in delivery and quality of services.
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Establishes a working relationship and positive engagement with residents, family, friends, team members, regulatory agencies, and community advocates by maintaining an uplifting, open-door atmosphere.
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Oversees the overall management and the day-to-day operations.
Amanda Costa, Marketing Director Amanda Costa,
Marketing Director
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Assumes primary intake responsibility for all inquiries and coordination of tours for prospective residents.
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Maintains occupancy in the community by developing meaningful personal relationships with potential residents, their families, and professional partners.
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Works with all departments to ensure the retention of all residents.
Food Services Team Food Services Team
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Develops creative menus based on residents’ dietary needs and feedback.
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Oversees daily operations regarding food safety and quality, proper sanitation, food inventory, supervision, and training of kitchen personnel and dining staff.
Jeannine Pacheco, Activities Director Jeannine Pacheco,
Activities Director
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Develops and implements specific programs based on the needs of residents.
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Organizes activities to engage residents and encourage socialization.
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Gives structure to the day for residents, which give them a sense of safety, helps with passing the time, and give a purpose to their life.
Wellness Team Wellness Team
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Provides overall leadership and management of the health and well-being of our residents.
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Provides guidance and direction to staff and comes up with solutions for specific problems or issues relating to resident care.
Mackenzie Botelho, Compliance Specialist Mackenzie Botelho,
Compliance Manager
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Verifies program eligibility and verifications for potential residents applying for admission and upon annual lease renewal.
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Regularly reviews documents and work practices identifying areas to improve or update.
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Guarantees that all processes and transactions follow all relevant legal and internal guidelines.
Susan Plank, Social Worker Susan Plank,
Social Worker
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Supports residents in leading fulfilled lives with a sense of well-being.
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Encourages residents to participate in leisure activities and develop their social and personal skills.
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Keeps open communication with families regarding residents’ everyday needs.
Brian Alves, Social Worker Brian Alves,
Business Office Mgr.
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Manages Accounts Payable and Receivable, including billing, collecting, recording, and depositing of rent.
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Assists in monitoring the delivery of services provided to residents.
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Provides general Human Resources support to all departments, including overseeing compliance with county, state, and federal employment laws.