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Important Updates: Covid-19

Meet the Team

A Team You Can Count On

It is comforting to know that you are never alone when needing assistance. Whaler’s Cove has 24-hour dedicated staff coverage to serve all our residents’ needs.

Whether it is an unusual medication schedule or there is a health emergency in the middle of the night, our staff is trained to handle anything and everything.

Laura Sousa, Executive Director

Laura Sousa,
Executive Director

  • Ensures continuity and consistency in delivery and quality of services.

  • Establishes a working relationship and positive engagement with residents, family, friends, team members, regulatory agencies, and community advocates by maintaining an uplifting, open-door atmosphere.

  • Oversees the overall management and the day-to-day operations.

Amanda Costa, Marketing Director

Amanda Costa,
Marketing Director

  • Assumes primary intake responsibility for all inquiries and coordination of tours for prospective residents.

  • Maintains occupancy in the community by developing meaningful personal relationships with potential residents, their families, and professional partners.

  • Works with all departments to ensure the retention of all residents.

Food Services Team

Food Services Team

  • Develops creative menus based on residents’ dietary needs and feedback.

  • Oversees daily operations regarding food safety and quality, proper sanitation, food inventory, supervision, and training of kitchen personnel and dining staff.

Jeannine Pacheco, Activities Director

Jeannine Pacheco,
Activities Director

  • Develops and implements specific programs based on the needs of residents.

  • Organizes activities to engage residents and encourage socialization.

  • Gives structure to the day for residents, which give them a sense of safety, helps with passing the time, and give a purpose to their life.

Wellness Team

Wellness Team

  • Provides overall leadership and management of the health and well-being of our residents.

  • Provides guidance and direction to staff and comes up with solutions for specific problems or issues relating to resident care.

Mackenzie Botelho, Compliance Specialist

Mackenzie Botelho,
Compliance Manager

  • Verifies program eligibility and verifications for potential residents applying for admission and upon annual lease renewal.

  • Regularly reviews documents and work practices identifying areas to improve or update.

  • Guarantees that all processes and transactions follow all relevant legal and internal guidelines.

Susan Plank, Social Worker

Susan Plank,
Social Worker

  • Supports residents in leading fulfilled lives with a sense of well-being.

  • Encourages residents to participate in leisure activities and develop their social and personal skills.

  • Keeps open communication with families regarding residents’ everyday needs.


Contact Information

  114 Riverside Avenue
New Bedford, MA 02746


(508) 997-2880

(508) 997-1599 


Opening Hours

Monday 08:30 AM - 05:00 PM

Tuesday 08:30 AM - 05:00 PM

Wednesday 08:30 AM - 05:00 PM

Thursday 08:30 AM - 05:00 PM

Friday 08:30 AM - 05:00 PM

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